How to take a look at Order Status/Analytics

The following is a listing of statuses you can locate for the duration of the order process:

Incomplete

When an order is marked as Incomplete, the purchaser is nevertheless required to post the requested facts for the vendor to whole the order. The order repute can't be adjusted till the purchaser replies to the seller's instructions.

• As sellers, you can depart this part blanks if you do now not require any in addition information.
• You will additionally see a choice to ship a reminder to the buyer, to notify them to reply to the instructions.
• A customer will see a message indicating a reply to the directions is required to begin the order.

Note: After a week has handed from the unique date of the order creation, a vendor can cancel the order barring any damage to their cancellation ratio or ratings.

In Progress

When an order is marked as, In Progress, this potential that the purchaser has responded to the seller’s directions and the vendor is anticipated to supply inside an anticipated time length set by way of the seller.

• As sellers, you will see the anticipated shipping date, and the alternative to supply the order definitely marked at the top.
• A purchaser will additionally see the anticipated transport date in their growth bar.

Delivered

When an order is marked as Delivered, the vendor has despatched an ultimate transport message for the consumer to review. A client can take delivery of the transport with feedback, or require revisions to be made to the order.

Delivered-order

• As sellers, you will be capable to supply again. If the shipping requires revisions, you can supply once more for the client to evaluate any revisions made.
• A client can go away from feedback. All remarks messages are displayed on the seller's Gig. A client can pick out to no longer depart a remark to charge the vendor barring exhibiting it on the Gig page. Also, a purchaser can reject the transport by means of asking for revisions and permit the vendor to observe up with a new delivery.

Note: Orders that do no longer require delivery will be marked as whole three days after the order is delivered if the purchaser would not reject or point out the order is complete. Gigs that require delivery will take 14 days.

Rejected

When an order is rejected, the customer requires the vendor to revise the transport to suit the buyer’s requirements. The vendor is brought about to supply once more and each customer are influenced to speak on the order web page to type out any problems with the delivery. The vendor is now not timed on turning in their revisions.

• As sellers, you will see an orange ribbon on the order web page to on the spot you to supply again.
• A client will see a message indicating that revisions had been requested to the seller.

Note: The vendor is now not timed on handing over their revisions.

Dispute

When an order is marked as Dispute, a mutual cancellation was once proposed by using both the consumer or seller. Mutual cancellations will robotically cancel an order after two days if the receiving celebration does not reply to the request.

Both customers and agents will see a cancellation request replace on the development bar with how many days left earlier than the order is canceled. They will then have the choice to abort the cancellation and to return it to the preceding order status.

Completed

When the vendor grants an order and a consumer leaves feedback, the order is marked as completed. In addition, if a vendor grants order and the customer does nothing (i.e., does now not take delivery of the order) for three days, the order will autocomplete after these three days and be marked as completed.

• As sellers, you will see the affirmation message as properly as the quantity of income you earn and will be capable to charge your journey with the buyer.
• A consumer will see a message in the development bar to affirm the order status.

Note: Sellers will get hold of the income after a clearance duration of 14 days after the order is marked as completed. The ready length for Top Rated Sellers is seven days.

Late

When an order is marked as Late, the vendor ignored the anticipated period of time to deliver. Buyers are entitled to cancel their order if there’s no in addition response from the seller. If a vendor does supply quickly after the order is marked as late, the client will be given the hazard to request revisions or entire order and price their journey accordingly.

Very Late

This ability 24 hours have surpassed seeing that the order was once marked as Late. Similar to what’s referred to above, the purchaser is now capable to cancel the order inside the order web page (also the usage of the Resolution Center).