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How to Communicate with Clients/Buyers at Fiverr


How to Communicate with Buyers at Fiverr

1. By using Your Inbox

Your inbox is the place where you receive messages from potential buyers.


To view your inbox:

Once logged in at Fiverr, Go to the Selling menu, click Messages > Inbox, and then click See All messages in Inbox. 


Within the conversation, you can see all about the buyer's online status and their local time. In addition, you can view more information regarding the buyer, like average response time, spoken languages, your order history with buyers, and if they are a top buyer on Fiverr.

To find specific conversations: 
  1. Click All Conversations to filter the following statuses:
    - All Conversations: In all conversations, you can view all your inbox conversations with buyers.
    - Unread: In an unread option, you can view unread conversations.
    - Starred: In the starred option, you can view conversations marked with a star. To mark conversations that are important, just click the Star icon next to the conversations.
    - Archived: In the archived option, you can view conversations in your history.
    - Spam: In the spam option, you can view conversations that were flagged as spam.
    - Custom Offers: In the custom option, you can view conversations in which you have received Custom Offers.
    - Requests: In the request option, you can view conversations in which you requested quotes from other sellers.
    - Follow-up: In Follow up option you can view conversations you marked with the Follow-up label. You can also create/make your own labels for Fiverr that is a good feature.
  2. Click the magnifying glass icon to search for any kind of user.


To perform various actions on a conversation:
  1. Click the Actions within the conversation.
Select from the following options:
- Star/Unstar
- Mark as reading/Unread
- Archive
- Delete
- Apply Labels

Note: Next to each label you click the Edit icon to rename the label, or to Delete the icon to remove the label.

To report a message as a violation or as spam to Fiverr Team:


  1. Hover over the message, and then click the Report or Spam button.
  2. If you choose the Report option, then select the reason option.
  3. Click Next.
  4. Decide whether or not you would like to continue to interact with this user and then click at the Submit button.

2. Creating a Custom Offer

You can also send your buyer an offer that is Custom Offer. Sending the custom offers are allows you to be dynamic services to the potential buyers in a customized manner at Fiverr.


3. Answering Potential Buyers

When you received a message on Fiverr, you should respond to them immediately and in a courteous way.

There are a few most important points to help you along the way:

  • Replying must be within just one hour can increase your chances to sell. 
  • Stay positive in your response and communication no matter what, and consider personalizing your messages to help procure to your customer’s by individual needs. 
  • Remember one thing that your buyer is looking for help. Whether you give them advice or a recommendation, giving them what they need will help to build trust and create good relationships with your customer. It's good practice to end off your messages or conversation with a question, to engage the buyer, and to help them to make their decision. 
  • Try to send all the information in one message. 
  • If you have a lot of information to create an order, you can send a Custom offers 
  • Double click on your spellings and grammar before you click at ‘Send’. Read it out loudly and carefully to see yourself if it’s an answer that you would want to receive.

Note: Provide your buyers with a good experience, and they will become your more loyal customers!


4. By using Notifications

The notification area contains information related to your Fiverr account, which includes direct links to actions you can take later.

To access your notifications:
  1. Once logged in at Fiverr, Click the Selling menu, click Messages > Notifications. Your notifications list will appear.

    Note: You can see also your Inbox messages here.     If you want to see more notifications, scroll down.

In the Notifications area, you can see: 
  • created Orders.
  • submitted Information.
  • updated Orders.
  • Completed orders.
  • Revision requests.
  • Reviews on orders.
  • And much more etc.

5. Using My Contacts
My Contacts enable you to stay in-tuned with Fiverr users you've got interacted with within the past. Your contact lists show key interactions between you and your contact list, the  completed orders amount, the quantity spent, when the last order was made, and a link to your Inbox conversation.

We recommend reaching bent one or two buyers periodically to allow them to know you appreciated their business and are available if they have anything within the future. Most buyers on Fiverr are repeat customers. Your keeping the road of communication open betters your opportunity for future work.

To access My Contacts:
  1. After you log in at Fiverr, Go to the Selling menu, then click More > Contacts.
  2. You can select MY BUYERS to view your previous buyer's list.

In the contacts list, you can see:
  • The BUYER NAME
  • COMPLETED ORDERS
  • AMOUNT SPENT
  • LAST ORDER
  • Chat Bubble: When we clicked at the chat bubble, you will redirect to the last comment in your conversation with your buyer or client. 
  • Send Offer: By clicking at Send Offer, you can create a Custom Offer for your buyers.


By utilizing Quick Responses
Inside any Inbox, dynamic request, or conveyance message, you can make a layout reaction inside the message to assist you with answering quicker. For instance, in case you're a visual planner and a purchaser gets some information about which designs you give, you can make a layout reaction named "Visual computerization Formats", and compose a message that subtleties all the configurations you accommodate your Gig.

By utilizing Suggested Quick Responses
Recommended fast reactions, which show up in blue, were made to assist you with noting your purchasers' most normal inquiries in a snappy and organized way. Fiverr gives the predefined text to the most widely recognized situations. You will have the option to alter the content and add your very own touch to the message before sending it. By reacting rapidly, you offer better assistance for your purchasers.

To use suggested quick responses:

  1. When you are responding to a message, click the relevant button.
    That will occur in just above the message text area, you will see the existing buttons with the most common buyer inquiries/questions.
  2. After selecting a button, you can add, change or delete the text in your message before sending.

  3. Then Click Send.

To create a new quick response template:
  1. From the corner right side of the message area in an Inbox tab, active order, and delivery the message, etc. you watch then click Use a Quick Response.
  2. Click at Add New.
  3. In the Quick response name option, enter the name of your template response.
  4. In the Enter your quick response option, enter the text you would like to save and send to the user or buyer.
  5. Click Save button.
    Your quick response will save and that is available for use as a template on the arrow next button to Use a Quick Response.

To save or edit a quick response:
  1. After sending a message to any user, you have an option to save it to your quick responses template. Just click at Save as a quick response tab.
  2. If you want to edit, duplicate, or delete a quick response, just select the drop-down arrow in the quick response button and make a choice.

Notes:
- You can also create your own quick response button, text and you can change the order of appearance by dragging and dropping the buttons.
- Typing mean username  will automatically insert the recipient's username within your message.

By using Emojis
Emojis is a very easy way to express your feelings in a conversation. You can use emojis in different ways that are discussed below.

Instant Reactions
We offer you a set of six extra-large emojis, that allows you to quickly react to a message.
  1. Hover over the Emoji (smiley) icon.
  2. Click at Instant Reaction of your choice.
  3. Click Send.

Emoji
The selection of emojis allows you to fully express yourself.
  1. Click the Emoji (smiley) icon.
  2. Click an emoji of your choice.
  3. Click Send.

Emoji Code
You can add any kind of emoji by typing an emoji code.
  1. To view emoji codes that are available, click the Emoji (smiley) icon.
  2. Hover over an emoji.
    The code of this emoji will be displayed at the top-right side corner of the emoji picker.
  3. Type an emoji code in the text-box or search bar(e.g., heart).
  4. Click Send.

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